Case study 05 / 05 — Local services · Silver Spring, MD
Tech Support for Everyone
A website for a local tech support business that makes getting help feel less intimidating, even if computers aren't your thing.
Website design · Development · Launch
Visit the live site ↗The brief
A one-person tech support service for students, families and small businesses · remote nationwide and in person around Silver Spring, Maryland.
The problem
People looking for tech help are often stressed and unsure what's wrong. The site had to feel friendly and plain-spoken, and make getting help the easiest thing on the page.
Tech help.
- 01A warm, first-person voice that sounds like a neighbour, not a call centre.
- 02Services explained in everyday words: setup, troubleshooting, malware, software.
- 03Two clear routes: book support straight away, or ask a question first.
Where it landed
A live, published site that turns a word-of-mouth service into something easy to find and book.
techsupportforeveryone.com ↗Next project
A Gabrielle